Frequently Asked Questions

Everything you need to know about your GEM shopping experience.

How do I determine my size for GEM apparel?

Each product page features a detailed size guide with specific measurements. As our collections range from tailored to oversized fits, we recommend checking the individual size chart for each garment to ensure the perfect fit.

What is your return and exchange policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Exchanges are free of charge, while returns for a refund may be subject to a small processing fee depending on your location.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.

Are GEM products sustainably made?

At GEM, we prioritize ethical manufacturing and high-quality materials designed to last. We work closely with our suppliers to ensure fair labor practices and are increasingly incorporating organic and recycled fabrics into our seasonal collections.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options through Klarna and Afterpay.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team. After this window, the order cannot be changed, but you may return it once received.